Write to us
One address for the product, one for everything else. The more specific you are — account size, prop firm, what you were trying to do — the faster the answer is useful.
Email support General & careersSupport runs on European hours from Barcelona. Most messages are answered the same day, all of them within one business day.
Anything about the product, your account or your rules. We reply within 24 hours.
Applications, press, partnerships. Open roles are listed on the careers page.
No — it never places trades. It only closes what you already opened, if you switch enforcement on.
No. The connection can read your activity and close positions. It can never deposit or withdraw.
Two clicks in account settings. No call, no email, no retention maze.
Small team, in person. Support runs on European hours — most messages are answered the same day.